Refund policy
Return Eligibility
To qualify for a return:
- You must contact us within 30 days of receiving your order to initiate a return.
- The product must be unused, in original condition, and in its original packaging.
- Damaged or defective items: If your product arrives damaged or defective, please contact us immediately with a photo of the issue, and we’ll work to resolve it.
How to Return an Item
- Contact Us: Email us at Sulapshrestha10@gmail.com or contact via our chatbox with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RA) and instructions for returning the item.
- Shipping the Item: Please ship the item back to the address provided in the RA email. There will be no return charge for customer.
Refund Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refunds will be credited to your original payment method. Please allow up to 2 business days for the refund to appear on your account, depending on your payment provider.
Contact Us
If you have any questions or concerns regarding returns, shipping, or exchanges, feel free to contact our customer support team:
Email: Sulapshrestha10@gmail.com
105 Berrydowns Dr
Morrisville North Carolina 27560
United States