Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at Sulapshrestha10@gmail.com
Damages and issues
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
- Contact Us: You can contact us via Chat box or Email us at Sulapshrestha10@gmail.com with your order number and the item you want to exchange. Please let us know which item you would like in exchange.
- Return the Original Item: Follow the same process as our return policy to return the original item.
- Place a New Order: Once your return is received and processed, we’ll issue a refund. You can place a new order for the item you wish to receive as a replacement.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refunds will be credited to your original payment method. Please allow up to 2 business days for the refund to appear on your account, depending on your payment provider.