Return, Shipping, and Exchange Policy
Return, Shipping, and Exchange Policy
At Jewelryorganiser we want you to love your jewelry organizer. However, if you are not completely satisfied with your purchase, we are here to help! Please take a moment to read our Return, Shipping, and Exchange Policy to understand how we handle orders, shipping, returns, and exchanges.
1. Shipping Policy
We offer fast and reliable shipping to all U.S. customers. Below are the details regarding our shipping process:
Processing Time
- All orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
- Once your order is processed, you will receive an email with tracking information for your shipment.
Shipping Time
- Standard Shipping: Typically arrives within 5-7 business days.
- Expedited Shipping: Available for an additional fee, typically arrives within 2-3 business days.
Please note that shipping times may vary depending on the supplier's location and carrier availability. Delays are possible, especially during peak seasons or due to unforeseen circumstances.
Shipping Costs
- We offer free standard shipping on all U.S. orders over $35.
- Shipping fees for orders under $35 will be calculated at checkout, based on the shipping method you select.
Important: Once your order is shipped, we are not responsible for delays caused by third-party shipping carriers. Please allow extra time for delivery, especially during peak periods like holidays.
2. Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your jewelry organizer for any reason, we offer easy returns. However, due to the nature of our dropshipping model, the following terms apply:
Return Eligibility
To qualify for a return:
- You must contact us within 7 days of receiving your order to initiate a return.
- The product must be unused, in original condition, and in its original packaging.
- Damaged or defective items: If your product arrives damaged or defective, please contact us immediately with a photo of the issue, and we’ll work to resolve it.
How to Return an Item
- Contact Us: Email us at [contact@yourbrandname.com] with your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RA) and instructions for returning the item.
- Shipping the Item: Please ship the item back to the address provided in the RA email. Return shipping fees are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refund Process
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Refunds will be credited to your original payment method. Please allow up to 7-10 business days for the refund to appear on your account, depending on your payment provider.
Non-Returnable Items
The following items are non-returnable:
- Items marked as "Final Sale" or "Clearance"
- Customized or personalized products
- Used or worn products
3. Exchange Policy
We understand that sometimes a product may not be what you expected, and you may want to exchange it for another item. Since we are a dropshipping business, we do not directly handle exchanges but can assist you in processing a new order.
How to Exchange an Item
- Contact Us: Email us at [contact@yourbrandname.com] with your order number and the item you want to exchange. Please let us know which item you would like in exchange.
- Return the Original Item: Follow the same process as our return policy to return the original item.
- Place a New Order: Once your return is received and processed, we’ll issue a refund. You can place a new order for the item you wish to receive as a replacement.
Please note that exchange availability is subject to stock and product availability.
4. Damaged or Defective Items
We take quality seriously. If you receive a damaged or defective item, please reach out to us within 7 days of receiving your order. To resolve the issue quickly, please include the following:
- Your order number
- A photo of the damaged or defective item
- A description of the issue
We will provide you with a return label and a full refund or replacement (depending on your preference). If a replacement item is not available, we will issue a full refund.
5. Cancellations
If you wish to cancel an order, please contact us immediately at [contact@yourbrandname.com]. Orders can only be canceled before they are processed and shipped. Once your order has been processed or shipped, cancellations are not possible.
6. Terms of Use
- Returns and Exchanges: We reserve the right to reject returns and exchanges if the above guidelines are not followed.
- Shipping Damage: We are not responsible for items damaged during shipping. Please file a claim with the shipping carrier if this occurs.
- Changes to Policies: We reserve the right to update or modify our Return, Shipping, and Exchange Policy at any time. All changes will be posted on this page, and the updated policy will be effective immediately.
Contact Us
If you have any questions or concerns regarding returns, shipping, or exchanges, feel free to contact our customer support team:
Email: [contact@yourbrandname.com]
Phone: [Your Phone Number]
Business Address: [Your Business Address]
Customer Support Hours: [Insert hours of availability]